Sophie Stems

Our Policies

Transparency matters to us. Here you'll find everything about how we protect your privacy, our terms of service, and how we handle deliveries and returns.

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Privacy Policy

Effective Date: October 30, 2025

Introduction

Welcome to Sophie Stems ("we," "us," or "our"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the terms outlined in this policy.

Information We Collect

a. Information You Provide

Name, email address, phone number
Billing and delivery address
Payment information (handled securely by third-party processors; we do not store full card numbers)
Messages, gift notes, or special instructions with your order
Feedback, inquiries, or form submissions

b. Information Collected Automatically

IP address, browser type, device details
Pages visited and time spent on site
Referring URLs and on-site search terms
Cookies and similar technologies to enhance user experience

How We Use Your Information

To process and fulfill your flower orders
To send order confirmations, delivery updates, or service communications
To respond to your inquiries and provide customer support
To improve our website functionality and user experience
To send promotional content, if you've opted in
To comply with applicable laws and regulations

Cookies and Tracking Technologies

We use cookies and similar tools to remember your preferences and shopping cart, analyze how our website is used, and provide relevant advertising. You can adjust cookie settings through your browser. Disabling cookies may impact site functionality.

Advertising and Analytics

We use tools such as Google Analytics, Meta Pixel, and Microsoft Advertising UET tag to measure performance and serve relevant ads. You can opt out of personalized advertising:

Google: adssettings.google.com
Microsoft: account.microsoft.com/privacy/ad-settings
Digital Advertising Alliance: optout.aboutads.info

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We do not sell your personal information to third parties.

Data Sharing and Third-Party Services

Your information may be shared only with trusted third parties as needed: payment processors, delivery partners, analytics and ad partners, and hosting and IT service providers. All partners are required to handle your information securely and lawfully.

Your Rights and Choices

Request access to your personal data
Ask for corrections or deletion (as permitted by law)
Unsubscribe from marketing at any time via the unsubscribe link in emails
Manage cookie settings via your browser or site preferences

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To make a request, email us at service@sophiestems.com with the subject line Privacy Request.

Data Retention and Security

We retain personal data only as long as necessary for the purposes stated. We use industry-standard encryption and security protocols. However, no online system can guarantee complete security.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted.

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